Shipping Conditions

When will my order ship?

Orders are generally dispatched within 2 days :

- After receipt of payment if you ordered from stock.

- After reception of the goods if your order was a pre-order.

You will receive 2 messages : 

- One to let you know your order is being prepared.

- One to give you the tracking number once you package has been posted.

Who ships my order? 

We use the Belgian post Bpost to ship packages. If you live abroad, your national postal service will take over. 

USPS in the US, La Poste in France, Royal Mail in the UK, etc.... 

What are the options? 

They are, according to your choice when you ordered:

Everywhere in the world :

- Shipped via Bpost with a tracking number and delivered to your house or to the address you specified in the field "delivery address". A signature is needed. 

- Shipped via Bpost, as common mail and without tracking. In this case, Octarine  will be of no help if parcel lost in the post. this offer is only available for small and light items.

 

In some European countries

- Shipped via Bpost with a tracking number at the Post Office of your choice where can go and withdraw the package yourself.

Capture d’écran 2018-03-22 à 09-24

Capture d’écran 2018-03-22 à 09-24

In Belgium or in convention only

You can come to the office (make an appointment beforehand) to retrieve your order. Alternatively, if you attend a convention in France or Belgium where we are present we can bring your order here, just tick this option and send us a mail. 

Fees

To know how much shipping will cost, the best way is to fill in your cart and register on the website with at least your country in the address. if you don't register, only the fixed fees will appear in your cart.

Shipping charges include preparation and packaging costs as well as shipping costs.

We try to be as cheap as possible, but this only comes with time and renegotiating shipping contracts. The more you order, the cheaper it will get. :) 

Preparation costs are fixed for each item (mostly depending on how much it did cost to import them), whereas transport fees will vary according to the total weight of the package and where you live.

We recommend that you group all your items in one order. We cannot combine two orders placed separately, and shipping fees will apply to each of them. 

Insurance is free for any purchase over 50 €

If you buy over 1000 € of goods, shipping (with insurance) is  free.

Examples :

You live in Germany and order a 1/3 doll  :

15 (weight) + 10 (doll) = 25 euros. 

You live in Belgium and order a 1/4 doll + 1 head:

7 (poids) + 8 (poupée) +2 (tête)= 17 euros

Where do you ship to ? 

At the moment we have enabled shipping to : 

Europe, Asia , Oceania, South America and North America, although if you live elsewhere, do not hesitate to reach out.

People living in French Territories,  Guyana, Tahiti, Ile de la Reunion, etc can mail us before placing their order and we will ship it from France to lessen shipping costs. 

Returns

In case of return the shipping costs will not be borne by Octarine Dolls Special SPRL.

Unless :

- They are clothes, wigs or shoes with defaults. 

- There is an issue with the doll you received that has to be dealt with by the original company.